Not resolved
3.3
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Price Affordability
Privacy and Data Security
Product or Service Quality
Reliability
Staff
Value for money
Website
0 comments

I ordered checks for our business account.Then, since it said I could not place both orders on same order, I made a separate order for personal checks.

Liked the selection. Delivery was OK as I wasn't in a hurry. Got the checks, right names and addresses. Used personal check to pay my lease payment.

Discovered that both orders had the same bank account number - yes, I know, I should have looked but I didn't. That's what the company reminded me of when I complained, and they replaced the order quickly. Two customer service reps explained to me that I should have waited a day before placing the second order because their system defaults to the first account number when given two orders back to back. Unbelievable!!!

It's a known issue they don't bother to warn about on the order form, or to take measures internally to prevent the issue happening.They would not provide me with a copy of my original order, or give me a letter, to show the "bad" check I gave landlord was their fault and not entirely mine.

Reason of review: On time delivery.

Comments

Terms of Service
Post Comment
Cancel

You May Also Like